How do I contact Udemy support?

Udemy Customer Service Phone Number (415) 813-1710, Email, Help Center.

Does Udemy have customer support?

If you encounter a technical issue and are unable to solve it via our troubleshooting articles, please contact Udemy Business Support. If you email your Customer Success Manager regarding a technical issue, they will forward your request to our support team to create a case.

How do I connect to Udemy support?

To begin the process of connecting with Udemy Support, simply click on the “Contact Us” button that appears on any Help Center article. If you're on a laptop or desktop while viewing the Help Center, “Contact Us” appears on the right-side of any article, including this one.

How do I send an email to Udemy?

Looking to contact Udemy? For research questions or media requests, please reach out to us at [email protected] and we'll get back to you shortly. For more information regarding the Udemy platform or for support-related inquiries, please visit our Help Center.

How do I report an issue on Udemy?

Reporting other miscellaneous violations

To report policy violations without an option for reporting on the page or in the course player, or to discuss policy in general, you can contact us directly at [email protected].

How to contact Udemy support via livechat option - resolve udemy issues in seconds ✅

Does Udemy really refund money?

We want you to be satisfied, so all eligible courses purchased on Udemy can be refunded within 30 days. For whatever reason, if you are unhappy with a course, you can request a refund, provided the request meets the guidelines in our refund policy. Most refunds are returned via the original payment method.

How do I contact Udemy for a refund?

What is the physical address of Udemy?

Corporate information

Our principal executive offices are located at 600 Harrison Street, 3rd Floor, San Francisco, California 94107, and our telephone number is (415) 813-1710. Our website address is www.udemy.com.

Why won't Udemy accept my email address?

The “email address is unavailable” banner indicates that the email address is registered to another active account or an account that was recently closed. For example, you may have created two accounts by accident.

Why is it called Udemy?

In 2007, Udemy (you-de-mee, portmanteau of you + academy) founders Eren Bali and Oktay Caglar built a software for a live virtual classroom while living in Turkey. They saw potential in making the product free for everyone, and moved to Silicon Valley to found a company two years later.

What to do if Udemy is not working?

Why Udemy is not logging in with gmail?

The Google log in option will not work if third-party cookies are disabled on your browser or if you have opted out of third-party cookies through the cookie preference settings on Udemy. If you're encountering an issue logging in, while trying the Google option, please ensure third-party cookies are enabled.

Why is Udemy payment not working?

Please ensure that your payment method is supported on Udemy.com. If you are having issues with one payment method, we encourage you to try another one of our accepted payment methods. Otherwise, please contact your bank for assistance.

Is Udemy a trusted platform?

It's true that the majority of people say that most of the courses on Udemy are truly worth it. However, there are some reviews that claim Udemy courses do not offer the best quality. Naturally, it would be almost impossible to check all of the courses on the platform to find out is Udemy worth it or is Udemy good.

Does Udemy refund money to bank account?

Can I have the credit refund sent to my original payment method or bank instead? Udemy credits cannot be sent to your original payment method, as once the transaction is processed, the refund cannot be reversed in our system. Udemy credits are added to your account immediately after the refund is processed.

How do I recover my suspended Udemy account?

Please reach out to the policy team directly at [email protected].

How long does it take for Udemy support to respond?

Udemy Policy Questions

You can expect to hear back from the team in 1-2 business days.

Should you use your real name on Udemy?

While you can create an account under a pen name or pseudonym, you may be asked to complete additional verification if it differs from your legal name. Using an image of another individual (whether stock image or artificially generated) is not permitted.

Do employers trust Udemy certificates?

Absolutely! You can and should add Udemy certificates to your resume or CV. They provide concrete evidence of your skills and dedication to learning. Be sure to include relevant certificates that align with the job you're applying for.

Who is the CEO of Udemy?

Greg Brown has served as Udemy's Chief Executive Officer and a member of its board of directors since March 2023. Greg joined Udemy in December 2020 as President of Udemy Business.

What country is Udemy based in?

Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Türkiye, and the US.

Which company owns Udemy?

In conclusion, Udemy, Inc. is a publicly traded company whose largest shareholders are its co-founders, Eren Bali, Gagan Biyani, and Oktay Caglar. The rest of the shares are held by different institutions and individuals, including venture capital firms and mutual funds.

What are the reasons for refund in Udemy?

If the content you purchased is not what you were expecting, you can request, within 30 days of your purchase of the content, that Udemy apply a refund to your account. This refund option does not apply to Subscription Plan purchases, which are covered in Section 8.4 (Payments and Billing) below.

Is it easy to cancel Udemy subscription?

If you decide the subscription isn't the right fit for your learning needs, you can cancel your enrollment at any time by clicking Cancel subscription. If you have any questions about your subscription, or if there's anything we can help you with before you cancel it, please contact Udemy Support.

Can I cancel Udemy subscription?

The duration of your free trial, when it ends, and how much your subscription fee will be is posted on your Subscriptions page. You may cancel at any time during your free trial without being charged. Learn how to manage your Udemy subscription.