How long do credits last on ClassPass?

So long as you remain an active ClassPass customer on a paid plan, we'll rollover any unused credits that you've purchased up to the number of credits in your upcoming plan - every month. For example, if you're set to renew on a 45 credit plan, you can roll over up to 45 unused credits into your next cycle.

Do credits expire on ClassPass?

If your subscription is canceled or terminated your unused credits will expire immediately. There will be no refund or payment for any unused amount. When your cycle automatically renews for the next month, you'll automatically receive your new allotment of credits.

Can you pause ClassPass without losing credits?

All unused credits at the end of your current cycle will be available for use once your account is active again after the pause, so you will be able to use them again once your membership renews.

How many credits are most ClassPass classes?

In my experience, a workout class typically costs between 6 and 14 credits in Manhattan, though I've been to some awesome classes that only cost 3 or 4 credits. Here's the breakdown: 3–4 credits: hidden gems that are typically smaller, lesser well-known studios in less prime locations.

Do you keep credits if you cancel ClassPass?

Yes, you will lose your credits if you cancel ClassPass. Unused credits will expire immediately after your cancellation. There is no way to roll over or transfer credits to another account. If you are thinking of canceling ClassPass, it is important to use up your credits before you do so.

HOW TO USE CLASSPASS | classpass credits + classpass reviews

How many times can you go to the same studio on ClassPass?

How many times can I visit a studio each cycle? You can go to most studios on ClassPass as often as you want each month*. After you attend a studio 3 times in a membership cycle, you may see the credit rate increase. In this case, youll see a message explaining this (more information here ).

Does ClassPass actually charge for missed classes?

Missed Reservation: If you miss a reservation without cancelling, the credits used to book will be automatically returned to your account. A missed reservation fee will be charged for select reservations if a cancellation is not made prior to start time (pricing chart below).

Is ClassPass worth it as a business owner?

ClassPass and your business:

ClassPass builds long term loyalty for your brand: Out of the members who leave ClassPass, 60% reported purchasing a class package directly through a studio they visited—and often discovered—through ClassPass.

Do ClassPass trial credits roll over?

The credits that are available to you during your trial will expire at the end of the trial and will not roll over to your first month on a paid subscription.

How do I get extra ClassPass credits?

Can I give my ClassPass credits to someone else?

You may not transfer, trade, or otherwise exchange ClassPass credits. If you're interested in gifting ClassPass to someone, you can purchase a gift card here.

How close to a class can you book ClassPass?

If you're on the go, you can book classes in our mobile app. For most studios, you are able to book up to 5 minutes before class starts! Still need help? Get in touch with us via chat or email.

Can I downgrade ClassPass?

You can switch your ClassPass plan by reaching out to our customer service team via chat or at classpass.com/contact (select Manage My Plan.) They will contact you within 24 hours.

Do my credits expire?

As a general rule, college credits do not expire. Once you've taken a college course, completed the requirements, and were granted the credits, those are yours forever. Whether you can earn a degree with those credits, however, is a bit more complicated. Ultimately, it'll be up to your new institution to decide.

How does ClassPass determine credits?

Different reservations have different credit rates that vary depending on appointment time, business, location, booking time, the popularity of the reservation, ClassPass offers, and how many times you've visited that business in your current cycle.

Why is ClassPass failing to make a reservation?

When the reserve button is greyed out, you are unable to book that reservation. The most common reason is that the booking window is not open yet.

What is the retention rate of ClassPass?

More than 50% of our customers are new to studio fitness, and 94% of customers find new studios or classes after they join. We also maintained a 95% retention rate amongst partners, and work with 30,000+ partners across the globe.

Can you go to the same class twice with ClassPass?

What happens if you take the same class twice? Taking the same class twice on ClassPass might be limited by the studio's policies or the terms of your ClassPass membership. For a more flexible and comprehensive solution, fitness professionals should consider Exercise.com. Book a demo to find out more.

How many credits is Reformer Pilates on ClassPass?

The way ClassPass is structured now, you sign up for a monthly points membership and use those points to book classes. Different classes cost different points — booking gym time may cost 4 points, while a reformer pilates class likely runs closer to 10 points.

What is the ClassPass controversy?

Plaintiffs sued Defendants alleging that they violated federal and state laws by listing businesses on the ClassPass platform through ClassPass Concierge without first obtaining the businesses' consent.

Is ClassPass a unicorn?

ClassPass has muscled its way into the $1 billion startup club. The alternative gym and fitness studio startup said Wednesday that it has raised $285 million in new funding, pushing its valuation above the $1 billion mark, officially making it a “unicorn.”

How many credits can you roll over ClassPass?

So long as you remain an active ClassPass customer on a paid plan, we'll rollover any unused credits that you've purchased up to the number of credits in your upcoming plan - every month. For example, if you're set to renew on a 45 credit plan, you can roll over up to 45 unused credits into your next cycle.

Why is ClassPass so popular?

Getting a gym membership can be expensive, and some people prefer the flexibility of taking classes at different fitness studios. ClassPass offers a viable solution by allowing members to book and attend fitness classes at a variety of gyms and studios in their area, or around the world.

Why are some classes not available on ClassPass?

We offer full schedules for the majority of our studios. However, some studios reserve certain classes for their direct members. If you don't see the specific class you're looking for on ClassPass, it is not currently available on our platform.

What happens if you don't show up to ClassPass?

Marking a user as missed allows us to hold them accountable for missing the class and to prevent this behavior from continuing in the future. After 48 hours, ClassPass reservations default to "Attended."