What is the 80 20 listening rule?

The 80/20 rule of active listening says that in any sales conversation the sales rep should spend 80% of the time listening and only 20% of the time talking. In the vast majority of cases, the customer doesn't want to know what you think, he wants to tell you what he thinks, how he feels and what he needs.

What are the 80-20 rule guidelines?

The 80-20 rule maintains that 80% of outcomes comes from 20% of causes. The 80-20 rule prioritizes the 20% of factors that will produce the best results. A principle of the 80-20 rule is to identify an entity's best assets and use them efficiently to create maximum value.

What does the 80-20 rule tell us?

The Pareto principle states that for many outcomes, roughly 80% of consequences come from 20% of causes. In other words, a small percentage of causes have an outsized effect.

What is the 80-20 rule in written communication?

Simply put, it says that 20% of inputs generate 80% of outputs. It's a very simple concept, but many people struggle to use it. When it comes to communication, the practical application of the 80/20 rule is to listen 80% of the time.

What is the 70 30 rule of listening?

The 70/30 Rule of Communication

The rule of thumb is 70% of the conversation is spent listening, and 30% is spent talking. Think about this the next time a colleague comes to you with an idea – “Am I truly listening more than I talk”?

Blogcast 8: The 80/20 rule for listening

What is the 90 10 rule listening?

A better option is the 90-10 Rule: “I listen 90% of the time, and I speak 10% of the time...and when you are speaking, I will try to focus on what you are saying.” Listening is both an art and a science, and too few of us practice world-class listening skills.

What is the 90 10 rule communication?

Only roughly 10% of communication is determined by the words we use. The rest (~90%) is communicated through ambiguous nonverbal channels. The same words can be delivered in a way that mean opposite things.

How do you use the 80-20 rule example?

To set goals with the 80-20 rule, you primarily establish that 20% of your efforts/tasks will result in 80% of your results. For example, at work, 20% of the effort you put into your job will result in 80% of your tasks being completed/successful.

What is the 7 rule in communication?

The rule states that 7 percent of meaning is communicated through spoken word, 38 percent through tone of voice, and 55 percent through body language. It was developed by psychology professor Albert Mehrabian at the University of California, Los Angeles, who laid out the concept in his 1971 book Silent Messages (1971).

What is the 70 20 10 rule of conversation?

Behavior: Ask good questions in use a simple formula of the 70-20-10 rule in conversations: 70 percent listening, 20 percent inquiring with just the right amount of advocacy, and 10% tracking ( summarizing and synthesizing information, and providing possible courses of action).

What is the 7 38 55 rule of personal communication?

The 7-38-55 Rule indicates that only 7% of all communication is done through verbal communication, the words we speak, whereas the nonverbal component of our daily communication, such as the tonality of our voice, make up 38% and 55% from the speaker's body language and facial expressions.

What is the most important rule of listening?

Face the speaker and have eye contact

When you look away, looking to the side or up is better than looking down, which can seem like you want to close the conversation. Check your posture and make sure it's open – avoid crossed arms or crossed legs, which can make you look 'closed' or defensive.

What is the active listening 5 second rule?

The 5 Second Rule (as it's used in meetings) is a facilitation technique where you ask a question then wait a full 5 seconds before moving on. Once you get to 4 seconds, the silence becomes a little uncomfortable.

What is the 10-second rule in active listening?

Less talking, more listening

Turns out, Walters' partner is using the 10-second rule. “Here's how it works,” writes Walters. “If I find myself talking for more than 10 consecutive seconds during a client meeting, I make myself stop and ask the client an open-ended question and give them ample time to respond.”

What are the 3 R's of active listening?

What is 10 sec rule?

The 10-second rule is really quite simple: It simply says that whenever the temperature in a conversation starts to go up, pause for 10 seconds before you respond. That's it--just stop and wait. There are several reasons this works.

What are the 3 A's of active listening?

Listening is a conscious activity based on three basic skills: attitude, attention, and adjustment. These skills are known collectively as triple-A listening.

What constitutes the golden rule of listening?

Eye contact, full attention, nodding and words like “go on” and “tell me more” go a long way to keeping you in listening mode and the speaker in speaking mode. If you need to ask a question, be sure it stays “on track” and is meant simply to clarify or to encourage.

What is the first rule of good listening?

Let's explore the rules of active listening. 1. Seek to understand before seeking to be understood. When we seek to understand rather than be understood, our modus operandi will be to listen.

What are the four rules for being a good listener?

What are the five C's in communication?

What are the 3vs of communication?

One framework that can be particularly helpful for leaders is the three V's of communication: Voice, Visual, and Verbal. Voice refers to the tone, pace, and volume of our speech. For leaders, having a clear and confident voice is critical for inspiring and motivating others.

What is 38% of what you communicate?

Based on research, Albert Mehrabian has concluded that only 7% of feelings and attitudes takes place through the words we use in spoken communications, while 38% takes place through tone and voice and the remaining 55% take place through body language.

What is the number one rule of conversation?

1. Conversation is a Two-Way Street. The first and most important rule of conversation is that it is not all about you, but it's not all about the other person either. A monologue, in either direction, is not conversation.